Boutique Lifestyle Hotel Summit is on the 22nd of May in London and we are inviting you to attend. It's a great hotel summit for people who want to learn and evolve in their industry. The summit will have some
On this episode Francisco shared with us how he manages people, how he developed great leadership skills and inspires people to be their best version. He shares with us how he manages his personal and business life and how he
Last week I read an article that said Google is secretly launching a new booking experience. Well I had a look at what they are doing and noticed that the new site is a carbon copy of Google Flights and could
I always say, 'Normal is boring', because nobody pays attention to normal. Normal doesn't move things; people don't share average things with their friends, right? Can you imagine a friend going to the movies and coming back to you bragging about
Marketing doesn't have to be aboyt lying and manupulating, it can be about making a change. It can be about making things happen. What used to work in the past doesn't work anymore. We can create campaigns that are alluring
On this episode we speak about why the hospitality industry has a "NO SHOW" on Customer Experience. A study was done by Group XP quantifying the financial value of exceptional 360˚ brand experience. The irony is that few brands literally own
I will share with you four ideas on how to increase your reviews on TripAdvisor and Facebook for your hotel. Let's start off with the most important idea; it's provide exceptional customer service to the guest. This is the most important
There is a demand for amazing stories, we as human beings crave for more stories, let me clarify it; we crave interesting stories. Origin created a series of experiments in which consumers were shown items paired with either standart descriptions or more detailed
When we compete against Expedia and Booking.com we set ourselves up to lose. They have massive budgets and they are increasingly becoming masters at conversions. They've mastered the art of how to minimize the steps we take to book. However, the
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