In this episode, we talked with Claire Way about how hoteliers need to redefine their wellness and spa strategy. People are more aware and mindful about their (bad) habits and demand for wellbeing is on the rise, the question is
Hotels have been given the green light from the government to reopen on the 4th of July in the United Kingdom, and they have been given the green light to have a one-metre socially distancing rule. Surely that’s some positive
You might know, or not know that I don’t speak about politics or events that are happening around the world. For obvious reasons. But because it’s a topic that is on everybody’s mind and (nearly) every conversation is about Coronavirus
Creativity is a much needed skill in all industries yet alone in the hospitality industry. On today's episode I shared the importance of creativity in the hospitality industry and how we can all be a bit more creative. If you enjoyed
Most hotels on Instagram look the same, it's hard to distinguish them. That's why on today's episode I shared a few ideas and strategies you can use to differentiate and create unique content that will help you increase direct bookings and loyalty. If
I will share with you four ideas on how to increase your reviews on TripAdvisor and Facebook for your hotel. Let's start off with the most important idea; it's provide exceptional customer service to the guest. This is the most important
When we compete against Expedia and Booking.com we set ourselves up to lose. They have massive budgets and they are increasingly becoming masters at conversions. They've mastered the art of how to minimize the steps we take to book. However, the
Mobile web and social media have grown dramatically in the past years and in fact, a recent study found that 97 percent of millennials post on social media while they travel. All that User-Generated content (UGC) is gold for hotels.