On this episode we speak about why the hospitality industry has a “NO SHOW” on Customer Experience. A study was done by Group XP quantifying the financial value of exceptional 360˚ brand experience.
The irony is that few brands literally own their customer’s total experience for extended periods of time as hotels and resorts do.
NO hotel brand has made a GXPs Experience Index top 30 list since its initial report in 2016.
We dive deeper on this episode and hope to inspire you to increase your customer engagement.